FAQ'S

Here's a list of our frequently asked questions and answers for you, if the answer you need is not there please Contact Us 

 

How do I Personalise my items? 
Items that can be personalised will have this stated in the product description. Choose the drop down menu to select you would like personalisation. Once we receive your order we will contact you so you can choose your text, font and colour. 
How do I make my own Gift Box ?
Choose a gift box or hamper Here and add to your basket . Add In your desired gifts. Add any personalisation required in the product options. 
Can I buy gifts individually? 
Of Course! All items can be bought individually just remember if you would like these to be delivered in a gift bag this needs to be added to your basket too otherwise it will be sent in a basic mailing bag. 
Can I buy gift boxes empty? 
Yes! you can purchase any gift box or tray with no gifts. 
When are you open? 
We are open 7 days a week and accept orders from 9am till 9pm Monday to Saturday and 11am till 9pm on Sunday. If you place an order outside of these times it will be accepted and processed on opening.
Do you Deliver in Jersey ? 
Yes, you can specify your preferred delivery date. This Is not guaranteed  but we will do our best to deliver your gifts on your preferred day or the day before. 
How long does delivery take? 
Basic Gifts 1-2 days 
Personalised items 2- 5 days 
Gift Boxes and Hampers 2-4 days 
Oh No.. you've forgot a special occasion...Don't Panic we will do our best to save the day if you need a quicker delivery please email us at kikisjersey@gmail.com and put the subject as URGENT! well get back to you ASAP !
Do you deliver to UK, Europe and rest of the world? 
Not yet! but we will be soon!
Please see the terms and conditions for refund policy. 

 Do you accept payment online?

Yes, you can pay online with your card or via a PayPal account. If this is not suitable please contact us and we can arrange for payment via our SumUp Card reader or BACS transfer. 

Please see the terms and conditions for refund policy.